Return and Refund Policy

**Return and Refund Policy**

1. Returns

We want you to be completely satisfied with your purchase from Lau-Qee. If for any reason you are not satisfied with your order, you may return eligible items within 5 days from the date you receive your package. To be eligible for a return, the item must be in its original condition, unworn, and with all tags attached. Please follow these steps to initiate a return:

- Contact our Customer Service team at info@lau-qee.com to request a return authorization and steps to complete for a full refund.

2. Refunds

Upon receiving your return and inspecting the item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Shipping and handling fees are non-refundable.

3. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the unwanted item as described in the "Returns" section and place a new order for the item you want.

4. Exceptions

Some items are non-returnable and non-refundable, including but not limited to:

- Personalized or customized items.

- Final sale items marked as "non-returnable."

- Items that are not in their original condition, have been worn, or are missing tags.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is a result of our error (e.g., you received the wrong item).

6. International Returns

For international returns, please contact our Customer Service team for further instructions and to discuss any potential additional charges related to customs and duties.

7. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our Customer Service team at info@lau-qee.com